VIONELLAE

Shipping Policy

Section 1: How We Prepare Your Order

• Order Processing Time

We begin preparing your order within 24 business hours after your payment is confirmed. During peak seasons or high-volume periods, processing may take slightly longer — but we always work to keep things moving smoothly.

Section 2: How Your Package Travels

• Shipping Timeframe

Your delivery window begins after the order has shipped, not at checkout. Standard transit time is typically 7–20 business days, depending on destination and carrier conditions.

• Shipping Costs

We do not display flat shipping rates or specific fees — delivery costs are calculated at checkout based on destination and method.

Section 3: If Something Comes Up

• Delivery Issues & Non-Receipt

If you have not received your package, contact us within 24 hours of the carrier marking it as delivered. If proof of non-receipt is provided and verified, we will arrange either a reshipment or a refund.

Section 4: Special Situations

• Refused Deliveries

If an order is refused at delivery, a refund will be processed once the package is returned to us. Please note that shipping fees are not refundable.

• Unauthorized Returns

If a package is returned without our approval, we may refuse the package. Any costs resulting from unauthorized returns are the responsibility of the customer.

Questions? We’re Here.
You can reach our team anytime at [email protected].

Whatever you need, we’re here to make things simple.