VIONELLAE

Return Policy

We Keep Returns Simple, Fair, and Straightforward.

Section 1: Starting a Return

• Change-Of-Mind Returns (Customer Pays Shipping)

If You Simply Change Your Mind, You May Request A Return Within 7 Days Of Receiving Your Order. Outbound And Return Shipping Costs Must Be Covered By You.

• Product-Issue Returns (We Cover Shipping)

If Your Item Arrives With Defects, Poor Quality, Or Does Not Match The Description, You May Request A Return Or Refund Within 30 Days Of Delivery. In These Cases, We Cover All Return Shipping Costs.

Section 2: What We Can Accept

Packaging Must Remain Intact.
Item Must Be In Original Condition And Suitable For Resale.
Sale Items Are Final Sale And Cannot Be Returned Or Exchanged.

Section 3: How Refunds Are Processed

Once Your Returned Item Arrives At Our Warehouse And Passes Inspection, Your Refund Will Be Issued Within 3–5 Business Days. The Exact Time It Takes To Appear In Your Account Depends On Your Bank’s Processing Speed.

Section 4: When a Delivery Goes Wrong

If You Believe Your Package Was Not Delivered, You May Request A Reshipment Or Refund After Providing Valid Proof. Please Contact Us Within 24 Hours Of The Package Being Marked As Delivered So We Can Investigate Quickly.

Section 5: Exceptions and Misuse

• Package Refusal

If You Refuse Delivery, Your Refund Will Be Processed Only After The Package Is Returned To Us. Please Note That Shipping Fees Are Non-Refundable.

• Unauthorized Returns

If You Return A Package Without Our Approval, We May Refuse The Shipment. Any Resulting Costs Are The Responsibility Of The Buyer.

• Fraud Prevention

We Reserve The Right To Decline Returns Involving Excessive Wear, Misuse, Or Any Signs Of Fraud Or Policy Violations.

Contact: [email protected]

Questions About A Return? Reach Out And We’ll Help You Through It.